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Refund and Returns Policy

Refund and Returns Policy

Warranty

All OEM SPY products are under a 1-year warranty which begins from the purchase date and ends exactly 365 days from the date. Our warranty only covers defects not damage caused by using the product. If you’re having trouble or think your product is acting up, get in touch with us as soon as possible and we’ll make it right.

30-day Money Back Return

We offer a 30-day, money-back guarantee, should you want to return or exchange your order, simply get in touch with us within 30 days of receiving it, and we’ll begin the return process and you need to bear all shipping costs including custom tax.
 

Refund and Return Process

Contact us first. Please do not send us anything without contacting us first! It’s challenging for our team when we get packages that we’re not expecting. They usually have no name, order number, or reason for return.
We have no way to link products to our customer customers without proper information, so please get in touch with us first!
Make sure that when you send us a return you include everything that was sent to you, including packaging and accessories. They also need to be in original condition. Once your return is received, we’ll issue a credit on your card. If it’s an exchange, we’ll ship out the replacement product.
If you return your product without first contacting us, or your return does not meet the conditions above, up to a 30% fee will be deducted from your refund.

Exchanges

If you would prefer to exchange your item for a different product rather than receive a refund please contact us within 30 days of receiving your item. If there is any price difference for the exchange you will be charged or refunded as appropriate at the time your return is received and processed.

Inspection Process

All items returned are subject to an inspection/testing process.
If the product has been altered or physically damaged due to misuse, this may void the warranty and/or return eligibility of the item. In these rare cases, your return may be denied and the product will be returned to you.

Return Shipping

Return shipping is paid by the customer for all products.
It is strongly recommended that you use a traceable return mailing service and keep a record of the tracking number for the return shipment. OEM SPY will not be responsible for any lost return shipments. In the case that proof of delivery is requested for a returned package, the return tracking number will be required.

 

 

 
 
 

 

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